Tanggapan Resmi Gojek terkait Laporan Mitra Driver Pemegang Tabungan Swadaya BRI

Ikuti kami di Google Berita

Terima kasih atas laporan yang disampaikan. Kami telah melakukan pengecekan dan menemukan sumber kendala teknis. Kami pun telah berhasil menangani kendala tersebut dalam waktu relatif singkat sehingga saldo di rekening BRI mitra driver telah kembali normal.

Jika membutuhkan bantuan lebih lanjut, Mitra Driver dapat menghubungi unit Driver Center Unit (DCU) Gojek Indonesia melalui email driversupport@gojek.com.

Dalam kesempatan ini, kami juga ingin mengarahkan pelanggan apabila terjadi kejadian yang tidak diinginkan di dalam ekosistem Gojek Indonesia, untuk dapat mengirim laporan melalui email ke customerservice@gojek.com, dan bagi mitra usaha GoFood melalui email ke mitrausaha@gojek.com.

Hormat kami,

Tim Gojek Indonesia
Pasaraya Blok M Gedung B Lt. 6, Jl. Iskandarsyah II No.7
Kota Jakarta Selatan

Thank you for your report,

We have checked and found the source of the said problem, which is due to technical error within the system. We have also succeeded in dealing with this problem in a relatively short time so that the balance in the driver partner’s BRI account has returned to normal.

If you need further assistance, our driver partners can contact Gojek Indonesia’s Driver Center Unit (DCU) via email driversupport@gojek.com.

On this occasion, we would also like to encourage our customer, if any undesirable incident occurs within Gojek Indonesia ecosystem, to send a direct report via email to customerservice@gojek.com, and for GoFood business partners via email to mitrausaha@gojek.com

Best regards,

Gojek Indonesia Team